Privacy Policy

Last updated: February 2026

1. Introduction

Mosi Travel (“we”, “our”, “us”) operates mositravel.com. This policy explains how we collect, use, and protect your personal information.

2. Information We Collect

Information You Provide

Name and email when starting a conversation
Travel preferences and requirements
Booking details (dates, guest information)
Payment information (processed securely via Stripe)

Information Collected Automatically

Device and browser information
IP address and location (country level)
Pages visited and interactions
Conversation history with our AI assistant

Cookies

We use essential cookies for site functionality and analytics cookies (Google Analytics) to understand how visitors use our site.

3. How We Use Your Information

To provide personalized travel recommendations
To process bookings with our partner operators
To send booking confirmations and travel updates
To improve our services and AI assistant
To comply with legal obligations

4. Information Sharing

We share your information with:

Partner operators (lodges, activity providers) to fulfill bookings
Payment processors (Stripe) for transactions
Analytics providers (Google Analytics)

We never sell your personal information.

5. Data Retention

Conversation history: 2 years
Booking records: 7 years (legal requirement)
Account data: Until you request deletion

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Opt out of marketing communications

7. Data Security

We use industry-standard encryption (TLS 1.3) for all data transmission and store data securely with our hosting providers.

8. International Transfers

Your data may be processed in countries outside Zambia, including the United States (where our AI provider Anthropic is based). We ensure appropriate safeguards are in place.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or website notice.

11. Contact Us

For privacy inquiries:

Email: info@desk.co.zm

Address: Livingstone, Zambia